PWA Seeking Full-time, Permanent


Department:              Programs and Services

Category:                   2A

Revised:                      January 3, 2023


The Income and Community Liaison works with community members to help them attain self-sufficiency and stability by assisting them in accessing income support services including, government assistance, vocational and other relevant community programs to maintain a quality of life that is conducive to health maintenance and personal fulfillment.  Through assessment, case management, referral and advocacy, the Case Manager, in partnership with the community members, facilitates access to appropriate income support resources and services.


The Income and Community Liaison works with other staff to ensure consistent and cohesive community members service and reports to the Director, Programs and Services.


Income Support Case Management

  1. Assesses the income support needs of community members, and in partnership with community members, develops case management plans to address their needs.
  2. Conducts crisis counseling and assesses immediate community members needs for community members presented emergencies.
  3. Determines eligibility and assists community members in applying for relevant government and community programs. When appropriate, advocates for community members in order to meet their Income Support needs.
  4. Refers community members to other agencies, including other AIDS service organizations, and acts as a liaison between community members and agencies.
  5. Demonstrates good case management skills in maintaining individual community members boundaries and files.
  6. Addresses follow-up issues with community members, especially relating to changes in their circumstances.
  7. Determines community members eligibility for PWA’s financial assistance program, completes required paperwork and advocates on behalf of community members to receive funds when appropriate.
  8. Responds to community members concerns in a timely and equitable manner.
  9. Assesses new and emerging community members trends and responds to them accordingly in consultation with other ICLs and with the Director, Programs and Services.

Social Justice

  1. Supports efforts to create systemic change in communities, systems and organizations that impact the quality of life for PWA’s community members.

Professional Development and Community Development

  1. Maintains updated knowledge of government income support programs and health care issues.
  2. Participates in meetings and trainings, and sits on committees, both in-house and on behalf of PWA. Committee work will be focused on community development with underserved populations to improve accessibility of PWA’s services.
  3. Develops positive working relationships with external agencies and government resources.


  1. Works equitably with other staff in performing necessary administrative duties required of the ICL team.
  2. Participates in regular team and staff meetings.
  3. Maintains statistical records about community members activities and program access.
  4. Completes other duties as assigned by the Director, Programs and Services, and the Executive Director.


  1. Extensive knowledge of the complexity of issues relating to HIV/AIDS.
  2. Familiarity with government income support programs an asset.
  3. Knowledge of HIV/AIDS and programs offered by AIDS service organizations in Toronto.
  4. Understanding of life skills and case management mechanisms.
  5. Strong awareness of anti-oppression and harm reduction issues.
  6. Strong commitment to community members-focused service.
  7. Excellent communication and interpersonal skills.
  8. Knowledge of Microsoft Word, Outlook and database software.



  1. Minimum 3-5 years experience as a support worker in health related, frontline community members service.


  1. Post secondary degree in a related field preferred or equivalent combination of education and experience.

This position is designated for a female identified person and comes with a salary of $50,965.

Please submit resumes by 4:00 pm Monday January 23, 2023 to

Ian McKnight, Director, Programs & Services email:

PWA is an equal opportunity employer, and we strongly encourage people living with HIV/AIDS to apply for this position.


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PWA Seeking Full-time, Permanent


Department:            Programs and Services

Category:                  2A

Revised:                   January 3, 2022

Deadline for submissions is 4:00pm, January 23rd, 2023.


We engage people living with HIV/AIDS in enhancing their health and wellbeing through practical and therapeutic support services and broader social change, and we inspire them to live into their dreams and discoveries.


The PHA Engagement program supports PWA’s commitment to GIPA/MEPA (greater involvement and meaningful engagement of people living with & affected by HIV/AIDS) and creates broader social change through meaningfully engaging people living with HIV/AIDS (PHAs).



  • Recruits, trains, coordinates and provides in-depth coaching and capacity building to PHA Peer Outreach volunteers in areas such as : Health Champion, Poz Prevention and Speaker’s Bureau;
  • Recruits, trains, coordinates and supports people living with HIV/AIDS participating in the PHA-PI (people living with HIV/AIDS – patient instructor) and University of Toronto Preceptorship Buddy programs;
  • Conducts effective community recruitment within diverse communities, including ability, gender, gender expression, age, ethnicity, religion and HIV disease progression identified communities, to ensure that the PHA Engagement program equitably represents the many lived experiences of HIV/AIDS;
  • Actively solicits, manages and supports education and outreach opportunities with the program’s priority populations, including people living with HIV/AIDS, men who have sex with men, and healthcare practitioners and students;
  • Collaborates with key program stakeholders to develop and implement the new vision of PHA Engagement program amongst the Health Champion, Poz Prevention, Men’s Health Peer Navigators Program;
  • Identifies, develops, updates and delivers trainings/presentations on sexual health, poz prevention and GIPA/MEPA based on outreach feedback and sector gaps for program peers and priority populations;
  • Provides one-on-one support to positive men aimed at addressing some of the psycho-social issues which they face;
  • Participates in meetings and trainings, and sits on committees, both in-house and on behalf of the agency, to increase service accessibility and agency leadership related to sexual health, poz prevention and GIPA/MEPA;


  • Strong understanding and knowledge of the complexity of issues relating to HIV/AIDS, sexual health and Poz prevention;
  • Strong understanding and knowledge of anti-oppression/anti-racism, greater involvement and meaningful engagement of people living with and affected by HIV/AIDS (GIPA/MEPA), harm reduction and psychosocial rehabilitation;
  • Excellent communication and interpersonal skills;
  • Strong ability to effectively relate their own personal story living with HIV/AIDS to appropriate topics and issues;
  • Verbal and written fluency in English is required and knowledge of a second language/culture is a definite asset;
  • Strong understanding and knowledge of Microsoft Word and Outlook, and database programs.


Experience and Education

  • 2-4 years’ experience in program coordination and volunteer management in a health related or social service-related field.
  • 2-4 years of demonstrated excellent adult education, coaching, training skills an asset;
  • Post-secondary degree in a related field preferred or equivalent combination of education and experience.
  • OAN Leadership and/or other relevant PHA (people living with HIV/AIDS) capacity building training an asset.

This position is designated for a male identified person living with HIV/AIDS and comes with a salary of $50,965.

No phone calls please.

Resumes may be submitted in confidence to:

Ian McKnight, Director, Programs & Services 

fax: 416-506-1404 email:

200 Gerrard Street East, Toronto, ON M5A 2E6

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PWA Indigenous Spiritual Advisor Announcement

Dear PWA Community,

We are very happy to share with you, that we have been benefitting significantly from the rich wisdom and advice of Rod Michano, who is now PWA’s Indigenous Spiritual Advisor.

Many of you would have seen that we have installed the Land Acknowledgement in both the Essentials Market and the Reception area on the second Floor. We have created a Meditation space in the Essentials Market, and we have been utilizing Indigenous practices in resolving conflicts. This and more has been at the insight and vision of Rod and his lifetime companion Agokwa brother.

To further strengthen this work, Rod will be present on Wednesdays from 1pm to 3pm in the Meditation Space of the Essentials Market. His work will include the traditional Indigenous practice of smudging the space and individuals as a way of centering your body and soul, encouraging positivity and mindfulness. If the spiritual aspect causes you allergies, discomfort, or affects you in any negative way, please visit us on another day and time.

There are other such activities to be implemented and we are committed to keeping you updated when these have been planned.

We value and honour all our Community Members and look forward to your honest feedback and continuous contribution.


Suzanne Paddock

Executive Director

To read the letter from PWA’s Executive Director, please click here.

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