Service Quality Survey

PWA has a Customer Satisfaction Survey going. We really want to hear from you about how you have experienced us.

  1. ONLINE: Click on one of the following links and fill it out.





2. Call Llewellyn Goddard at 416.506.1400 ext. 217 and he will fill in the answers you tell him.


3. Pick up a printed form from our Front Desk, complete it and return it to us.

Thanks very very much.

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Q & A: HIV & COVID-19

March 29, 2020: Zahid Somani, Pharmacist-Owner of The Village Pharmacy, answers frequently asked questions about Coronavirus / COVID-19 for people living with HIV in Toronto: 


According to CATIE, people living with HIV are not expected to be at greater risk for COVID-19 infection than the general population. 

BUT, you are at greater risk of becoming seriously ill with COVID-19 if:

  • you are HIV-positive and are not on treatment
  • you are on HIV treatment but have a low CD4+ cell count
  • you are HIV-positive and have Hepatitis C
  • you are HIV-positive and 65 years old or older
  • you have other conditions like heart disease, chronic respiratory illness, diabetes or kidney disease 

According to the World Health Organization (WHO), most people (about 80%) recover from the disease without needing special treatment. 


People who are HIV-positive should take extra care and follow the Canadian Public Health guidelines to prevent COVID-19 infection:

Personal hygiene & wellness

  • Continue to take your HIV and other prescription medications, as prescribed. If possible, try to keep an extra 30 days supply on hand. Call ahead for prescription refills from your pharmacy
  • Wash your hands for 20 seconds each time, throughout the day
  • Don’t touch your face!
  • Exercise regularly
  • Eat nutritious foods 
  • Connect with friends & family virtually
  • Avoid stress

Physical distancing 

  • Stay home as much as possible
  • Keep away from others who are sick
  • If you have recently travelled, or are feeling unwell, stay at home for 14 days and monitor yourself closely for symptoms of COVID-19
  • Keep two arms-length distance (or about 6 feet) away from others
  • Avoid crowds

Know the symptoms

  • Fever
  • Cough
  • Muscle aches and tiredness
  • Difficulty breathing
  • Less common: sore throat, headache and diarrhea 


If you have mild symptoms, stay at home for 14 days and monitor yourself closely. 

You can take Tylenol to help control a fever. Rest and isolate yourself from your family or roommates as much as possible.

Contact your doctor by telephone if you need assistance. 

If your symptoms worsen, call 911. 

Fact sheet: Coronavirus disease (COVID-19): How to isolate at home when you have COVID-19


According to Health Canada, there is no scientific evidence that links Ibuprofen to worsening symptoms of COVID-19.

If you are prescribed Ibuprofen or another anti-inflammatory medication for a chronic condition or illness, keep taking it, even if you have symptoms of COVID-19. 

Call your doctor for advice if you are unsure.


At this time, Toronto Public Health recommends testing only for people who have COVID-19 symptoms AND who are at risk of transmitting the virus to larger groups of people – for example people who work in hospitals and other healthcare settings, and people working or living in retirement homes, hospices, group homes, shelters, etc. 

If you are unsure about your symptoms or if you should visit a COVID-19 testing centre, call your doctor first, or Telehealth.

Take the online COVID-19 self-assessment 

Toronto Region COVID-19 Assessment Centres

Telehealth: 1-866-797-0000


CATIE has reported that Kaletra, an older HIV drug, is not an effective treatment for COVID-19, according to the latest research results.

Although there is no approved treatment for COVID-19, many clinical trials are currently underway.  People with HIV should not switch their HIV medicine in an attempt to prevent or treat COVID-19.

Call your doctor’s office first and get their advice when it comes to treatment for any medical condition, including COVID-19. 


If you’re HIV-positive and you’re not on medication for any reason, please email Zahid at

If you are unsure of your HIV-status, we can help with HIV-testing: HIV Testing at The Village Pharmacy

If you have any other questions about COVID-19 and your health, please contact us The Village Pharmacy. We’re here for you.


CATIE: Coronavirus disease (COVID-19), HIV and hepatitis C: What you need to know

CATIE: Kaletra disappointing in people severely ill with COVID-19

City of Toronto – Toronto Region COVID-19 Assessment Centres

City of Toronto – COVID-19: Health Advice

Government of Ontario COVID-19 Self Assessment 

Health Canada – Coronavirus disease (COVID-19) outbreak updates, symptoms, prevention, travel, preparation

Health Canada: No scientific evidence that ibuprofen worsens COVID-19 symptoms – Recalls and safety alerts

WHO – COVID-19 Health Advice: Coronavirus disease 2019

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Financial Assistance Program Announcement

Dear PWA Clients and Community Partners,

I am very pleased to announce that PWA’s Financial Assistance Program is reopened for the new fiscal year April 1st, 2020 – March 31st, 2021.

Access the Financial Assistance Guidelines here.

This year, we made two big changes to the Health and Wellness Fund. Firstly, we’ve increased the yearly total amount clients can receive from $275 to $300. Before, clients could receive a maximum of $275 in reimbursement for eligible expenses each year, but now clients can receive a total of $300.

Secondly, we removed the $150 yearly “cap” placed on some of the expenses eligible for reimbursement. Before you could only receive a yearly maximum of $150 in reimbursements for expenses like gym memberships, massages, educational expenses, medical devices, etc. But now, any expense eligible for the Health and Wellness Fund can receive a yearly maximum reimbursement of $300. Please note that the bi-yearly cap on winter clothing and the monthly medical cannabis caps are still in place in order to manage the program’s budget.

We made these changes based on the feedback we heard from people living with HIV/AIDS, including those who reviewed the program two years ago. We heard that financial assistance remains such an important need for people living with HIV. We also heard that the yearly $150 cap limited people’s ability to receive support for the expenses most important to them and made the program confusing.

All the other types of financial assistance including, the Positive Seniors’ Fund, the Positive Children’s Fund and the Holiday Children’s Gift Certificate programs, remain the same as is in previous years.

As we start off this new fiscal year in the midst of the Covid pandemic, PWA has focused on providing only essentials services. Financial Assistance continues to be one of our most essential services. We have prioritized keeping this program open and accessible for as long as our budget allows during these challenging times.

Please don’t hesitate to let me know if you have any questions, comments or concerns – always happy to hear your feedback. You can reach me at (416) 506-1400 ext. 239 or at

Access the Financial Assistance Guidelines here.


Ian McKnight

Director of Programs and Services

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