Service Quality Survey

PWA has a Customer Satisfaction Survey going. We really want to hear from you about how you have experienced us.

  1. ONLINE: Click on one of the following links and fill it out.

(English) https://www.surveymonkey.com/r/NP3M76T

(Spanish) https://www.surveymonkey.com/r/NR69F2R

(French) https://www.surveymonkey.com/r/NRVSWYL

OR

2. Call Llewellyn Goddard at 416.506.1400 ext. 217 and he will fill in the answers you tell him.

OR

3. Pick up a printed form from our Front Desk, complete it and return it to us.

Thanks very very much.

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Q & A: HIV & COVID-19

March 29, 2020: Zahid Somani, Pharmacist-Owner of The Village Pharmacy, answers frequently asked questions about Coronavirus / COVID-19 for people living with HIV in Toronto: 

AM I MORE AT RISK FOR COVID-19 IF I AM HIV POSITIVE?

According to CATIE, people living with HIV are not expected to be at greater risk for COVID-19 infection than the general population. 

BUT, you are at greater risk of becoming seriously ill with COVID-19 if:

  • you are HIV-positive and are not on treatment
  • you are on HIV treatment but have a low CD4+ cell count
  • you are HIV-positive and have Hepatitis C
  • you are HIV-positive and 65 years old or older
  • you have other conditions like heart disease, chronic respiratory illness, diabetes or kidney disease 

According to the World Health Organization (WHO), most people (about 80%) recover from the disease without needing special treatment. 


HOW DO I PROTECT MYSELF FROM COVID-19?

People who are HIV-positive should take extra care and follow the Canadian Public Health guidelines to prevent COVID-19 infection:

Personal hygiene & wellness

  • Continue to take your HIV and other prescription medications, as prescribed. If possible, try to keep an extra 30 days supply on hand. Call ahead for prescription refills from your pharmacy
  • Wash your hands for 20 seconds each time, throughout the day
  • Don’t touch your face!
  • Exercise regularly
  • Eat nutritious foods 
  • Connect with friends & family virtually
  • Avoid stress

Physical distancing 

  • Stay home as much as possible
  • Keep away from others who are sick
  • If you have recently travelled, or are feeling unwell, stay at home for 14 days and monitor yourself closely for symptoms of COVID-19
  • Keep two arms-length distance (or about 6 feet) away from others
  • Avoid crowds

Know the symptoms

  • Fever
  • Cough
  • Muscle aches and tiredness
  • Difficulty breathing
  • Less common: sore throat, headache and diarrhea 


WHAT SHOULD I DO IF I START EXPERIENCING SYMPTOMS?

If you have mild symptoms, stay at home for 14 days and monitor yourself closely. 

You can take Tylenol to help control a fever. Rest and isolate yourself from your family or roommates as much as possible.

Contact your doctor by telephone if you need assistance. 

If your symptoms worsen, call 911. 

Fact sheet: Coronavirus disease (COVID-19): How to isolate at home when you have COVID-19

IS IBUPROFEN SAFE? 

According to Health Canada, there is no scientific evidence that links Ibuprofen to worsening symptoms of COVID-19.

If you are prescribed Ibuprofen or another anti-inflammatory medication for a chronic condition or illness, keep taking it, even if you have symptoms of COVID-19. 

Call your doctor for advice if you are unsure.

SHOULD I GET TESTED FOR COVID-19?

At this time, Toronto Public Health recommends testing only for people who have COVID-19 symptoms AND who are at risk of transmitting the virus to larger groups of people – for example people who work in hospitals and other healthcare settings, and people working or living in retirement homes, hospices, group homes, shelters, etc. 

If you are unsure about your symptoms or if you should visit a COVID-19 testing centre, call your doctor first, or Telehealth.

Take the online COVID-19 self-assessment 

Toronto Region COVID-19 Assessment Centres

Telehealth: 1-866-797-0000

DO HIV DRUGS WORK FOR COVID-19?

CATIE has reported that Kaletra, an older HIV drug, is not an effective treatment for COVID-19, according to the latest research results.

Although there is no approved treatment for COVID-19, many clinical trials are currently underway.  People with HIV should not switch their HIV medicine in an attempt to prevent or treat COVID-19.

Call your doctor’s office first and get their advice when it comes to treatment for any medical condition, including COVID-19. 


NEED MORE INFO?

If you’re HIV-positive and you’re not on medication for any reason, please email Zahid at zahid@thevillagepharmacy.ca

If you are unsure of your HIV-status, we can help with HIV-testing: HIV Testing at The Village Pharmacy

If you have any other questions about COVID-19 and your health, please contact us The Village Pharmacy. We’re here for you.

REFERENCES:

CATIE: Coronavirus disease (COVID-19), HIV and hepatitis C: What you need to know

CATIE: Kaletra disappointing in people severely ill with COVID-19

City of Toronto – Toronto Region COVID-19 Assessment Centres

City of Toronto – COVID-19: Health Advice

Government of Ontario COVID-19 Self Assessment 

Health Canada – Coronavirus disease (COVID-19) outbreak updates, symptoms, prevention, travel, preparation

Health Canada: No scientific evidence that ibuprofen worsens COVID-19 symptoms – Recalls and safety alerts

WHO – COVID-19 Health Advice: Coronavirus disease 2019

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Service Update from PWA

Hello PWA Community, Premier Ford declared a state of emergency in Ontario in an effort to slow the spread of the Coronavirus. With this news, PWA will be moving into Stage 4 of its Preparedness Plan. During Stage 4, PWA will remain open, continuing to provide food, financial assistance, harm reduction and connections to other critical services within the community. If you need help, please reach out to us and we will do our best to assist you. During Stage 4, you can continue to:

  • Receive food from the Essentials Market weekly, but instead of coming on Wednesdays and Thursdays from 2pm to 7pm, you can come at any time and pick up a pre-made food hamper (one per week)
  • Pick up and drop off financial assistance receipts or cheques and harm reduction supplies
  • Meet with our staff one-on-one, but with a 2 metre space between you and staff
  • Consult with staff by phone and email as normal

 During Stage 4, PWA will:

  • Be open from 12pm to 4pm, Monday to Friday
  • Not be providing coffee or snacks, to minimize risk of contamination
  • Not be offering hang-out space/time in our lounge except to those waiting to see a staff person or to pick up food, financial assistance, or harm reduction supplies
  • Not be offering haircuts, massage, or any group activities, including Bike Rally related meetings
  • Not be having our volunteers and peers on duty
  • Be asking people who aren’t feeling well to stay home and call/email us for support

 We remain committed to supporting our community through this challenging time. As one of our Bike Rally leadership volunteers said recently, “We have been through the HIV epidemic, it is part of our past and our present that we pull together in challenging times – and we will keep doing so.” We will continue updating you whenever major changes to our office or services occur. Please don’t hesitate to call or email if you have any questions or concerns. All my very best to you,
Suzanne PaddockExecutive Director

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